Privacy Policy

Introduction

Sparkling Vale ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sparkling-vale.com or use our garden care services.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out forms on our website (name, email address, service preferences)
• Request quotes or assessments
• Contact us via email
• Enter into a service agreement with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and service requests
• Schedule assessments and provide quotes
• Deliver garden care services you have requested
• Send you relevant updates about your service (with your consent)
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (under strict confidentiality agreements)
• Professional advisors such as accountants and legal counsel
• Government authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, customer records are retained for seven years following the last service provided.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Sparkling Vale
147 Garden Way
Melbourne VIC 3000
Australia
Email: [email protected]